Refund Policy
A legal disclaimer
Last Updated: November 23, 2025
At North Haven Digital, we are committed to providing high-quality digital services and ensuring client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
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1. General Refunds
Due to the nature of digital services, all payments made to [Your Business Name] are generally non-refundable once work has begun. However, we do offer limited refunds under specific conditions listed below.
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2. Website Design Services
Full Refund (Before Work Begins)
You are eligible for a 100% refund if:
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No work has been started on your project,
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No concepts, mockups, drafts, or development has been delivered.
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Partial Refund (After Work Begins)
If we have started work or delivered initial designs, a partial refund may be issued based on the percentage of work completed.
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No Refund (After Final Delivery)
Once the final website is approved or delivered, no refunds will be issued.
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3. SEO Services
SEO services are time-based and results vary. Refunds are not available once the monthly cycle has begun.
However, you may:
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Cancel future billing at any time,
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End your plan at the end of the current billing cycle.
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4. Paid Facebook Ads Management
Because ad management requires ongoing strategy, setup, and monitoring:
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Your management fee is non-refundable,
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Your ad spend is controlled and billed directly through Facebook, not through us,
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No refunds are issued for results or performance.
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5. Monthly Maintenance Plans
Refunds are not available once the billing cycle begins.
You may cancel before the next billing date to stop future charges.
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6. Digital Products (if applicable)
All digital downloads, templates, or resources are non-refundable once delivered.
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7. Service Cancellations
You may cancel any service at any time.
Upon cancellation:
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Work stops immediately,
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No further charges will occur,
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Refunds follow the conditions outlined above.
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8. Dispute Resolution
If you believe you are owed a refund outside the conditions above, please contact us at:
[Your Email / Phone]
We review refund requests on a case-by-case basis to ensure fairness.
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9. Contact Information
If you have questions about this Refund Policy, you can reach us at: